Tuesday, October 12, 2010

Do I Look Like A Moron?


Ask me...Go ahead and just ASK me how my day went. We have been waiting for five days for our new refridgerator to arrive...as you can see, cobwebs have grown and a Wicked Witch has been flying around me today. So, What Now Donna??? (I KNOW this is your question) WELLLLLLL........Hahahaaaa......Short Version is: When we bought the fridge, I paid for a NEW one, right? Right! I'm not even going to talk about all of yesterday's phone calls from me trying to verify the delivery for today....geeeez. Anyway, this morning two young men deliver the fridge...pull it off the truck, take doors off and haul it into the house. Then they have to attach the water line to the ice maker, and turn the said icemaker On. One tech says to the Other tech, "I don't know! Look in the BOOK!" The Other tech says, "There ISN'T a book!"
Ever hear something that makes the hair stand up on the back of your neck??? I was around the corner in the playroom listening to this exchange....I hear the words...I'm out of my chair and in the kitchen...GLARING! I say..."What do you Mean, there's NO BOOK?"
NO book taped to the back...
NO book taped somewhere inside...
NO book taped to Either young man's heads...nothing...nada.
OK, I PAID for a new one...I WAITED for five days to take delivery....Hummmm...something Stinks in Denmark! And I know what it is......FLOOR DISPLAY is sitting in my kitchen! Complete with a DENT on the front door!
Looking calmly at the young men, I informed them that from this point on, Anything that I say is NOT to be taken personally and I am Very aware that they are Not to blame for my rising anger. They say "Yes Mam, we do..."
Several dark and malicious words were said...couldn't have been ME saying these things! NoNo...wudden Me! )(Techs dialing phones Rapidly) Well, I'm a little blurry on the details....BUT, here's how it ended!
I keep the said FLOOR DISPLAY until Saturday MORNING (because I refuse to kill another workday). Then I get the REAL Refrigerator...The NEW and PAID for one. Complete with an added Warranty of five years (bringing total to Nine yrs warranty) paid for by Lowes.
Hubby took me to Lowes after I got back to the shop and told him they had taken our money and figured we wouldn't notice we were being given a USED one! Makes me wonder how many other people do not realise this happens! IF there's NO BOOK...Start asking BIG questions! Take a GOOD look at your new appliance!
Mr Lowes Manager was very kind to us...Now, he's Straightening out things with his employees....He's new and needs to "set his tone" with his people....Heheheeee....
This saga is not yet over....We await Saturdays blooming morn....
I Love the word blooming....

22 comments:

Lynn said...

I can only imagine the frustration; the biting of the tongue; the final release of words. :D

Looking forward to seeing the new fridge Saturday morning along with a Donna happy face.

Donna said...

Lynn, Hahahaa...Donna Not Happy right now....
Hope all is well with You Sweetheart!!
hughugs

Paula said...

Ugh! That is terrible!
You get 'em, tiger!

Anvilcloud said...

Unconscionable. I thought Lowes had a good rep? They're just beginning to get up here, so I wouldn't know for sure.

Ann said...

I can only imagine the look on the delivery guys faces. Way to go though on letting them have it.

Donna said...

Thanks Miz Paula!Hahaaaa
hughugs


Ac, It's just getting to where people are just not taking pride in their jobs anymore! If we did our customers like this...We'd Have no customers! You'd best Watch them...
hughugs


Ann, Hahaaa...I must admit they backed up a bunch...especially when I said, "Move!" Hahaaa...
hughugs

Dolores said...

Donna you are so cute and so sweet.... I just hate that this happened to you.....but.... it sounds like you've got things rolling in the right direction.

Thank goodness you'll get a 'new' one with an extended warranty....
Things just aren't like they 'used to be'.....So aggravating!!!

Good looking refrigerator though..... I can't believe how expensive they are...

We have a 3 year old Maytag dishwasher that's gone out, and the warranty is for one year.... that tells me ...they know how bad their product is.....
Hoping for a better day tomorrow!!!
Hugs,

jenn said...

It's a good thing you were paying attention. It's crazy what these companies will try to get away with.

A Bite of Country Cupcakes said...

Ahhhhh Non No No ....These sort of things happen to me not others!!!!
Grrrrrr! My eyebrows would've knitted together and steam from my ears! How dare they,I have bought floor stock before but only with a hugely discounted price tag! And for blooming hecks sake,why 5 days if they were only whipping it off the shops floor!!!
You be sure to give em some "whoopass!!!"

Dawn said...

OMGosh !!!! Words that you probably haven't heard before would of been flying out of my mouth !! LOL But, I am glad you got an extended 5 year warranty !! You know, the commercial stores, like Lowe's, just don't care. I am glad you looked it over and saw the dent !! I just can't imagine being without a refrigerator for a week !! Oh, good lord !! Be waiting for Saturday's delivery report !! *HUGS*

Jenny said...

OK I just left this 500-word comment telling you all about how the very same thing happened to me many years ago.

It wouldn't let me post it.

I can't do it again but I know what you're going through!

xoxo

Amanda said...

Enjoy that new fride freezer when you get it lol!

Sally said...

hmmm - me thinks hubby should be home saturday and u be at the bookstore just in case. wouldn't want ur blood pressure risin'.

((hugs))

Out on the prairie said...

Love you, I probably would have had them take it back and gone elsewhere. Terrible to be without something you use every day. I have a little one I take camping if I am going to be gone for a few weeks for back up I guess.I have had terrible luck with washer delivery, not the time, but the last three have been dinged bringing them in.

Anonymous said...

The Lowes here is very good and delivery is excellent so its probably one employee that that store...yes, if you're buying floor stock there is always a big discount...the idea you wouldn't notice is so bogus..and I am glad you didn't stand for it....
on another note..when we moved here, we bought all new appliances, Maytag..never again...the front door of our stove exploded glass while baking cookies...the technician who came out said it has happened often and they make all the appliances now to break down in a few years...all made overseas by the way...

Joan said...

Yikes...now I remember why we quit selling appliances years ago. The dent was a dead give away!

Donna said...

Donna, you make me laugh. Hang in there.

Hugs,
Donna

Donna said...

We had several go-arounds with Lowes with our "new" freezer crapping out after 6 days (replaced, thankfullt), and then we got a run-around on free delivery for our gas Weber grill ($50 for the "free" delivery). We now know our local store manager on a first name basis! LOL. Hang in there and give 'em hell, missy!

Debbie said...

No book? Bravo for you and I'm glad took straightened them out!!

Love the spiders and witches!

CityMom2 said...

Doesn't it just gall you the things people try to get away with doing? or not doing?
To add insult to injury they usually give you a 4 hour window during which they will do you the favor of delivering the appliance that you have already paid them to deliver.
Good for you Donna! Way to be on the ball.
Citymom

Brenda said...

All we get around here ARE the floor models. There's not a big appliance place any closer than Memphis or Little Rock and they don't keep a lot of stuff in stock. I'm glad they're gonna do you right Miz Donna.

Janice said...

Yikes! No good, but glad you stood up to them! Hope your week gets better.